Performance
Performance and Improvement is absolutely crucial for the
residents and visitors of Tunbridge Wells. They have consistently
told the Council that they expect their Council to deliver its
priorities in the most efficient and effective way to achieve our
collective Vision, Vision2026.
Vision2026 is firmly based on the information from a variety of
sources and provided by many people. In particular, the
Vision has been borne out of a ‘Councillor Convention’, which saw
the three tiers of local government brought together to discuss the
key challenges affecting the borough and councillors’ views as to
the priorities for the future.
In addition, we have taken into account a range of evidence
through the borough wide survey, budget consultation exercises and
other consultation. This, coupled with feedback gathered from our
complaints and suggestions schemes, have fed into the draft
document.
To achieve this vision, we have agreed a shared set of four
Corporate Priorities:
Prosperous - read
more
Green - read
more
Healthy - read
more
Confident - read more
To deliver these priorities, Tunbridge Wells Borough Council is
committed to:
- Delivering high quality services to our customers
- Improving customer service and satisfaction
- Ensuring that we are well-managed, proactive and deliver
value-for-money services
End of Year Performance: April 2008- March
2009
Last year we achieved 69% of all targets that supported our
corporate priorities:
69% of all targets supporting the corporate commitments were
achieved.
For more detailed information and analysis, including graphs for
individual priorities and commitments please visit the ‘How Are We
Performing?’ page. Also to be found here is a range of
information relating to performance throughout 2008/09 and previous
years.